Questions? Call us:  1.404.314.0004

Frequently Asked Questions

Frequently Asked Questions2021-04-03T00:18:17+00:00

HOW CAN WE HELP YOU?

Click on any question below to see the answer.

CUSTOMER SERVICE

What is Ventisquero Wine Club’s return policy?2021-03-31T00:31:20+00:00

Although wine tastes vary from person to person, we stand behind our selections with our wine club’s AMIGOS DEL VINO Guarantee. If you receive a damaged bottle, we will gladly send you a new bottle.

Can I get only red wine, or white wine?2021-03-31T00:31:20+00:00

Absolutely!  You will receive emails reminder to update wine selections prior to your quarterly shipment.  We will customize your wine club membership to fit your needs.

What if I don’t like the wine?2021-03-31T00:31:20+00:00

Although wine tastes vary from person to person, we stand behind our selections. If you receive a bad bottle, send us an email and we will send you a replacement.

Can I put my membership on a temporary hold?2021-03-31T00:31:20+00:00

Yes, as long as you notify us in advance, and we will be glad to hold your club membership until your next order.  Please send an email to Hello@Ventisquerowineclub.com, and we will be glad to assist you.

What is Ventisquero Wine Club’s cancellation policy and how do I cancel?2021-03-31T00:31:20+00:00

Individuals can cancel their wine club memberships at any time with no hidden fees or charges. Simply email hello@ventisquerowineclub.com to let us know you would like to cancel and we will take care of the rest.

PURCHASING

What is Ventisquero Wine Club’s return policy?2021-03-31T00:31:20+00:00

Although wine tastes vary from person to person, we stand behind our selections with our wine club’s AMIGOS DEL VINO Guarantee. If you receive a damaged bottle, we will gladly send you a new bottle.

When do you bill my credit card?2021-03-31T00:12:27+00:00

For our wine club members, your credit card will be charged when your quarterly shipment is shipped.

Are there membership fees?2021-03-31T00:12:27+00:00

There are no wine club membership fees, you just pay as you go and can cancel your membership at any time.

Can I get only red wine, or white wine?2021-03-31T00:31:20+00:00

Absolutely!  You will receive emails reminder to update wine selections prior to your quarterly shipment.  We will customize your wine club membership to fit your needs.

What if I don’t like the wine?2021-03-31T00:31:20+00:00

Although wine tastes vary from person to person, we stand behind our selections. If you receive a bad bottle, send us an email and we will send you a replacement.

Can I put my membership on a temporary hold?2021-03-31T00:31:20+00:00

Yes, as long as you notify us in advance, and we will be glad to hold your club membership until your next order.  Please send an email to Hello@Ventisquerowineclub.com, and we will be glad to assist you.

What is Ventisquero Wine Club’s cancellation policy and how do I cancel?2021-03-31T00:31:20+00:00

Individuals can cancel their wine club memberships at any time with no hidden fees or charges. Simply email hello@ventisquerowineclub.com to let us know you would like to cancel and we will take care of the rest.

What’s the minimum purchase to join a club?2021-03-31T00:12:27+00:00

Our clubs required either a minimum purchase of 3 or 6 bottles of wine to get the corresponding benefits and pricing discount.

How long will it take to receive my wine?2021-03-31T00:13:08+00:00

For shipping address located in the continental United States, wine club deliveries take as few as two days but up to 7 business days.

CLUB MEMBERSHIP

What is Ventisquero Wine Club’s return policy?2021-03-31T00:31:20+00:00

Although wine tastes vary from person to person, we stand behind our selections with our wine club’s AMIGOS DEL VINO Guarantee. If you receive a damaged bottle, we will gladly send you a new bottle.

Are there membership fees?2021-03-31T00:12:27+00:00

There are no wine club membership fees, you just pay as you go and can cancel your membership at any time.

Can I get only red wine, or white wine?2021-03-31T00:31:20+00:00

Absolutely!  You will receive emails reminder to update wine selections prior to your quarterly shipment.  We will customize your wine club membership to fit your needs.

What if I don’t like the wine?2021-03-31T00:31:20+00:00

Although wine tastes vary from person to person, we stand behind our selections. If you receive a bad bottle, send us an email and we will send you a replacement.

What are the benefits of subscribing as a wine club member?2021-03-31T00:11:19+00:00

You receive 15% or 25% discounts on your wine order.  Your favorite wines are delivered quarterly without taking time off your busy schedule to re-order them.  Three and six bottle shipments are available, and we’ll cover the cost of shipping.

What makes Ventisquero Wine Club different from other wine clubs?2021-03-31T00:11:19+00:00

We only offer high end Chilean wines with limited production from our Ventisquero Family Estate vineyards with extreme viticulture.  As a wine club member, you and your guests are invited to join us for Virtual Zoom Tastings and interact with us while we sample and discuss our unique portfolio of wines.

Can I put my membership on a temporary hold?2021-03-31T00:31:20+00:00

Yes, as long as you notify us in advance, and we will be glad to hold your club membership until your next order.  Please send an email to Hello@Ventisquerowineclub.com, and we will be glad to assist you.

What is Ventisquero Wine Club’s cancellation policy and how do I cancel?2021-03-31T00:31:20+00:00

Individuals can cancel their wine club memberships at any time with no hidden fees or charges. Simply email hello@ventisquerowineclub.com to let us know you would like to cancel and we will take care of the rest.

What’s the minimum purchase to join a club?2021-03-31T00:12:27+00:00

Our clubs required either a minimum purchase of 3 or 6 bottles of wine to get the corresponding benefits and pricing discount.

How long will it take to receive my wine?2021-03-31T00:13:08+00:00

For shipping address located in the continental United States, wine club deliveries take as few as two days but up to 7 business days.

Do you ship to my state?2022-09-10T00:14:20+00:00

Please note, we ship throughout the U.S.A. except for these states: Arkansas, Connecticut, Delaware, Michigan, Mississippi, New Jersey, Rhode Island, South Dakota, and Utah. Alabama has special shipping requirements.

If you are from one of these States, send us an email to hello@ventisquerowineclub.com and we will be glad to provide information on where you can purchase our wines.

SHIPPING

Why does someone over the age of 21 have to sign for the delivery?2021-03-31T00:13:08+00:00

Since wine is a controlled alcoholic beverage, it is required by law that someone over the age of 21 sign to receive the wine.

What is Ventisquero Wine Club’s return policy?2021-03-31T00:31:20+00:00

Although wine tastes vary from person to person, we stand behind our selections with our wine club’s AMIGOS DEL VINO Guarantee. If you receive a damaged bottle, we will gladly send you a new bottle.

Can I put my membership on a temporary hold?2021-03-31T00:31:20+00:00

Yes, as long as you notify us in advance, and we will be glad to hold your club membership until your next order.  Please send an email to Hello@Ventisquerowineclub.com, and we will be glad to assist you.

How long will it take to receive my wine?2021-03-31T00:13:08+00:00

For shipping address located in the continental United States, wine club deliveries take as few as two days but up to 7 business days.

Will I receive a tracking notification?2021-03-31T00:13:08+00:00

You will receive a tracking notification via email once your order is shipped.

Do you ship to my state?2022-09-10T00:14:20+00:00

Please note, we ship throughout the U.S.A. except for these states: Arkansas, Connecticut, Delaware, Michigan, Mississippi, New Jersey, Rhode Island, South Dakota, and Utah. Alabama has special shipping requirements.

If you are from one of these States, send us an email to hello@ventisquerowineclub.com and we will be glad to provide information on where you can purchase our wines.

We love to talk with club members and fans of Ventisquero Wines. Email us, or phone, or write to us at our U.S. office below.

We are passionate about sharing the great, premium wines of Chile’s Ventisquero.

303 Perimeter Ctr. North, Suite 300
Atlanta, GA 30346-3401
USA

Hello@VentisqueroWineClub.com
Call us: (404) 314-0004

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